Industries Served
Healthcare
Our interpreters have been trained to use appropriate medical terminology, adhere a strict code of ethics, and observe HIPAA guidelines. Propio’s interpreters can help with:
- Physician to Patient Interviews
- Medical Exams
- Emergency Room Care
- Patient Admittance
- Nurse Referral Programs
- Specialized Care
Insurance
Let Propio help you communicate with your limited-English-speaking customers. By communicating in their language, you set yourself apart from other competitors. This tells your customers you do care. As a result, they are less likely to switch to another insurance company. Propio can help with:
- Customer Service
- Insurance Claim Processing
- First Loss Claim Reporting
- Multicultural Outreach Programs
Call Centers
No matter who calls your business, Propio can help you communicate with limited-English-speaking customers in virtually any language 24 hours a day. Propio can help with:
- Customer Service
- Product inquiries
- Direct to consumer marketing
- Collections
- State health services
Financial
Because financial organizations are often faced with the challenge of language barriers, they turn to Propio. Propio can help with:
- Collections
- New Application Processing
- Credit Card Processing
- Loan Processing
- Customer Service
- Investment Services
State and County Governments
Propio has several contracts with the states to provide:
- Health and Human Services
- Financial and Medical Aid Programs
- Federal Emergency Programs
Law Enforcement
Propio can help with emergency 911, roadside assistance, and police calls.
Testimonials
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“The customer service has been excellent, both over-the-phone and in person. When I have asked for information or special services, Propio has responded promptly. Staff members are able to connect with a telephone interpreter “The customer service has been excellent, both over-the-phone and in person. When I have asked for information or special services, Propio has responded promptly. Staff members are able to connect with a telephone interpreter within a short period of time.”
Bev – Shawnee Mission Medical Center
- “I would be completely lost without Propio. I consider Propio a necessity for our clinic to function. The staff is very professional. I greatly appreciate the service!”
Lori – Wyandotte County Health Department
- “Propio provides an outstanding level of service. Their staff is always professional and responsive to our needs.”
Carol – HP Enterprise Services
- “We have worked with Propio Language Services for 11 years. Our experiences with their service have been very positive. The interpreters present themselves very professionally over the phone. The customer service is top notch. We are able to reach administrative staff when needed to discuss any questions. I highly recommend Propio.”
Debra – Johnson County Health Department
- “I know that so many times people only offer comments when there is something that comes up which does not meet their expectations or if they have experienced something negative. I would just like to take a moment to do the opposite and offer some praise for Propio Language Services. I have to tell you, I use them often, usually at least once a day. I am very pleased with the service I've received.”
Amanda – Children's Mercy Health Partners
- “We have utilized Propio's services for several years and have greatly appreciated the ease of your telephonic equipment. We recommend to anyone the use of your services.”
Carol – KU Medical Center
